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Your Telephone Number

You do not own any telephone number we make available to you under your Contract. In exceptional circumstances, we may have to change your telephone number. We will do so only when it is reasonably necessary or if we are requested to do so by Ofcom or another equivalent regulator. We will give you as much notice as possible before we change your number.

You may request us to transfer or ‘port’ your number from another communications provider and we will try to do this wherever it is reasonably practicable. However, you accept that this may not always be possible. In these circumstances, we may have to provide you with a new number. If you have any questions in this regard please call Customer Services, the number can be found on any of your telephone bills from us. Every request to port your existing number will require you to pay us a porting fee of £25.