If when you order an applicable Service and you purchase a Router from us or we otherwise agree to supply one to you without charge with the Service, we will try to ensure sure that the Router is delivered to your home before the Service is activated. However, we cannot guarantee that you will receive the Router in time. Please note, for environmental reasons, any Router that we agree to supply without charge may be a Router in ‘as new’ or as “used “condition. Where it is a used router, this will be a Router that has been refurbished and/or repackaged, but it will look and operate in exactly the same way as a new Router.
You must inspect the Router as soon as you receive it and tell us of any damaged or missing items within fourteen (14) days by calling Customer Services. We will then send you a new Router, but if we do this you must also return the faulty one to us in accordance with the clauses below. We will also repair or replace the Router if it becomes faulty during the first six (6) months after we supply it to you, but we will not replace any faulty Router if you are responsible for the fault (including without limitation as a result of your failure to follow the manufacturer’s instructions or your misuse or alteration of the Router without our approval). In that case, you must pay for a new Router in order to receive the applicable Service. Where we supply you with a free router, it remains the property of Breeztel. You are allowed to continue to use it free of charge as long as you remain the customer.
If we send a replacement Router, you must return to us the faulty Router (including all cables and software that came with it) within fourteen (14) days of receipt of the replacement Router. You accept that we will charge you for the replacement Router if you do not return the faulty Router (including all cables and software that came with it). You must keep the original box and packaging for the Router in good condition and ensure that the Router is stored in accordance with the manufacturer’s recommendations. We will refund the reasonable cost of returning the faulty Router to us by post. At your request, we will send you a prepaid returns envelope to return a faulty Router to us.
If you wish to use a Router or any other equipment that we have not supplied, we will try and help you as far as we can. However, we cannot guarantee that the applicable Service will work with that Router or equipment.
If prior to the Commencement Date you cancel your Order for the applicable Service in accordance with the Consumer Contracts Regulations 2013 and we have supplied you with a Router without charge, or if at any time your purchase a Router from us over the phone or from our Website and in accordance with the same regulations you cancel your contract for the purchase of that Router by giving us notice within the period of fourteen working days starting from the day after you receive the Router from us, you must return the Router to us undamaged and in its original packaging by sending it recorded delivery to Breeztel Returns 2nd Floor 43 West Ham Lane London E15 4PH. If you have purchased the Router from us, we will issue you with a cheque refund within thirty (30) days of receiving the returned Router from you. This refund will only apply to the purchase price of the Router; we will not refund the cost of returning it to us unless it is faulty.
If you return the Router to us in accordance with these clauses and have either failed to take reasonable care of the Router while it remained in your possession or you fail to return all the relevant cables and appropriate ancillary equipment or software supplied to you with the Router, we shall be entitled to debit your account (using the details that you provided to us with your Order) for the full replacement cost of such Router. To take reasonable care of the Router you shall retain and keep the original box and packaging for the Router in good condition and shall ensure that the Router is stored in accordance with the manufacturer’s recommendations. Router Assurance – Breeztel provides an optional service to protect your router from breakdown. The service is provided FREE for the first two months and is charged at £2 per month thereafter. In the situation that your router fails for any reason contact us and we will arrange a replacement unit to be sent only charging the delivery cost. This can be cancelled at any time as long as you have not benefited from the service.
