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Transferring or terminating your broadband service

You will need to complete a Migration form from us to your current broadband provider in order to move to some of our Broadband Services.

If you terminate your Broadband Service prior to the end of the Minimum Period you must pay us all charges relating to terminating your services based on closing your service earlier than the minimum term. You will pay us the total amount for the minimum contract period less any amount already received from you. If your account is suspended for the reason of non-payment of invoice, your account will only be un-suspended when you have settled the invoice in full. Where your internet or telephone service is suspended for non payment of invoice due, a reactivation of £10 to lift the suspension. This will also apply if a Direct debit fails for any reason. The same applies if your telephone line is disconnected prior to the end of your minimum term.

Cancellation of Agreement within 14 days of placing order (Cooling Off Period)

In line with the Consumer Contract Regulations 2013, you have the right to cancel your contract within 14 days of placing the order and not be charged for early termination charges subject to the following;

a. You agree to return or replace any router or equipment that Breeztel supplied to you in its original, un-opened, unused packaging as supplied to you for the purposes of enjoying the internet or telephone service.

b. If your service is already activated and or you have commenced to use the service, the activation fee that you paid to get activated will no longer be refundable at cancellation. You also must pay for any period of use of the internet service as well as pay for any call charges you incurred during the cooling off period.

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