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Call Monitoring

Monitoring or recording of your calls may take place for our business purposes, such as quality control and training, to prevent unauthorized use of our telecommunications systems and to ensure effective systems operation and in order to prevent or detect crime.

We make every effort to ensure the security of your communications. You are however advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, your communications may pass over third party Networks over which we have no control.

Any calls you make using the Service, whether to Customer Services or otherwise, may be recorded and so you hereby grant us, or our agents, the right to monitor or record your calls, or emails for our lawful business purposes, such as quality control and training, to prevent unauthorized use of our telecommunications systems, to ensure effective systems operation and in order to prevent or detect crime.

Failure by either you or us to exercise or enforce any right conferred by statute or the Contract shall not be deemed as a waiver of any such rights nor prevent the exercise or enforcement of such rights at a later date.

Except in the case of any permitted assignment of the Contract, a person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any clause of the Contract.

These Conditions, and all other legal relationships between us shall be governed by English Law, unless you live in Scotland in which case Scots Law will govern, or in Northern Ireland in which case Northern Irish law will govern and are subject to the exclusive courts of England and Wales, Scotland or Northern Ireland according to which system of law governs this contract.

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